Rooted in the Heart of Apple Valley
The Story Behind Pro Techs MSP
Pro Techs MSP, your local Minnesota IT Services and consulting team, rooted in the heart of Apple Valley, traces its origin to the vision of Donni Ugalde, a seasoned IT expert with over two decades of experience.
His mission? To empower small business owners with the IT network and support they deserve – IT that simply “Works.” With an extensive background in both small business and enterprise IT environments, Donni couldn’t ignore the growing challenges: cybersecurity vulnerabilities, sluggish networks, outdated applications, expiring licenses, and the constant threat of computer viruses. All stemming from a glaring absence of proactive monitoring and maintenance. This realization inspired Donni to forge a new path, one driven by his innovative 4 Phase Client Journey, the F.A.S.T. I.T. P.R.O.S. model, and a meticulous 9 Point IT Security Review.
Pro Techs MSP is more than just a service provider; it’s a commitment to delivering reliable, secure, and future-ready IT solutions for businesses of all sizes.
Experience + Passion
Conscientious Approach to IT
With 20+ years of experience under our belt serving business throughout the Twin Cities metro area, we have a proven track record of success using an innovative and conscientious approach to IT consulting services that increase business revenues and profitability.
Matching Your Needs
Our primary focus is on delivering top-notch IT and cybersecurity solutions that meet the unique needs of our clients.
A Reliable Partner
Our expertise spans across various aspects of IT and information security, making us a reliable partner for businesses seeking comprehensive IT and security services.
Unsurpassed Customer Experience
Our success is rooted in our commitment to excellence and customer satisfaction. In fact, “S” stands for Service in our F.A.S.T. model.
Talented and Skilled in IT and Cybersecurity
The Pro Techs MSP team works to keep their skills, certifications and specializations up to date. Ongoing training and development is imperative in the IT and cybersecurity industries.
Certifications
Cisco CCNA Route & Switch Cisco VoIP CompTIA A+ CompTIA /Net+ CompTIA Sec+ITIL Foundations
Microsoft Certifications
Microsoft MCSE with specializations in Messaging and Security
Microsoft MCITP Enterprise Admin
Microsoft MCITP Enterprise Messaging Admin
Microsoft MCITP Virtualization Admin Microsoft MCDST
Microsoft MCP
Specializations
Office 365, Azure IaaS, Exchange Online, Teams, OneDrive, SharePoint Online, Windows servers, workstations, line of business applications, Vmware, Hyper-V, Secure DNS, storage, Cisco networking, VDI, automation, licensing, project management, solution selling and multiple cloud services.
Changing a Broken Delivery Model
“Changing a Broken Delivery Model With me you’ll enjoy 99.999% uptime but if something does go wrong, you can count on our F.A.S.T I.T.P.R.O.S. model that ensures “Service on Demand”.
Donni Ugalde
Founder – Pro Techs MSP
